Effective date: September 01, 2017
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, for issues from use of the Booking Engine please contact their U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. For issues from use of our domain(s), please contact *protected mail*
1. Personal Information
Personal information about Customers to the Site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries to third parties. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in the EU.
2. Use of Information
For our business purposes, such as booking services, data analysis, audits, fraud monitoring and prevention, developing new products and services, enhancing, improving or modifying our products and services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
3. Personal information that we collect about Customers
We collect personal information about Customers in order for Customers to take full advantage of the service. This information includes but is not limited to names, email addresses, addresses, telephone numbers, Santorini accommodation and other personal information as required to make a Booking. This personal information will be collected by the Booking Engine.
The Booking Engine may also collect credit card details and billing address. These credit card details are securely transmitted to a selected third party (Payment Gateway) for the sole purpose of processing payments. The credit card details of a Customer are never shown in full to CMS. The Payment Gateway is responsible for securely storing such credit card details and for limiting their access to authorized users.
We do not store credit card details in our Site or in any facility operated by us. The Booking Engine may, however, store partial credit card details (card type, expiry date, and no more than 3 digits from the card number), in order to let the Customer identify and update the credit card details used for payment processing and in order to let CMS process any applicable Refund, Partial Refund or Additional Charge as rqeusted/authorized by the Customer.
4. Disclosure to third parties
In certain situations, CMS may be required to disclose personal data in response to lawful requests by public authorities, including to meet law enforcement requirements. We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
If CMS is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. Therefore, we cannot guarantee its absolute security. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
For your safety and protection, we never store credit card numbers on our servers. Where necessary, credit card numbers are stored by our Payment Gateway provider (such as “PayPal”), or by one of the payment gateways preselected by us with the use of encryption during transmission. When you enter sensitive information (such as a credit card number) on our order forms, the Booking Engine will encrypt the transmission of that information using secure socket layer technology (SSL).
6. Email addresses
We may send notification emails to the email address provided by Customers regarding bookings, cancellations, purchases, membership subscriptions, billing or other activities that are part of the Service and that are related to the Customer.
We may send periodic company news, updates, and/or related product or service information. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or accessing the email preferences in your account settings page.
7. Log files
As is true of most web sites, the Booking Engine will gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data. The Booking Engine may combine this automatically collected log information with other information it collects about the Customer. It does this to improve services we offer Customer.
8. Tracking Technologies
9. Access to Information
We will endeavor to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Upon request CMS will provide you with information about whether we hold any of your personal information. If, at any time, you discover that information held about you is incorrect, you may correct, update, amend, delete/remove, or deactivate it by emailing our Customer Support at *protected mail*. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. We will respond to these requests within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
10. Links to other sites
Our web site does not offer publicly accessible blogs or community forums.
11. Problems or questions
Caldera Massages Studio. 49 Kastro. Oia Santorini. Greece. 84702